Virtuous Careers

Customer Success Representative

Welcome to Virtuous! We are a rapidly growing CRM and marketing software company based in Phoenix, Arizona. We have a passion for helping our non-profit customers create more GOOD in the world! Virtuous helps non-profit organizations build more meaningful connections with their donors, raise more money, and make an impact in the communities they support. We are looking for talented individuals who share our passion for inspiring generosity!

Position at a Glance

Virtuous Software is looking for a Customer Support Rep to join our growing Customer Success team. You will be joining one of Phoenix’s fastest growing tech startups. As a Customer Support Rep, you are a driving force behind our customer experience and overall satisfaction. Your positive, can-do attitude ensures that our customers’ expectations are met and exceeded every time. To be successful in this role, an analytical mindset and an insatiable hunger to know more are a must!

Responsibilities

  • Answer all incoming support tickets thoroughly and with great attention to detail within 24 hours of submission
  • Serve as a product expert to be able to answer questions from customers of all sizes and varying complexity
  • Provide users with existing resources and solutions to submissions that respect their app permissions
  • Perform Quality Assurance for monthly product releases to ensure existing customer issues are resolved and new issues are prevented
  • Host live training sessions with new customers as part of their onboarding package
  • Create valuable content and resources based on user submissions for support center

Key Working Relationships

  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Work closely with the rest of the Virtuous Customer Success team to ensure positive customer health and experience
  • Communicate customer issues and requests to the Virtuous Technical Team with deep investigation and evidence

Experience and Skills

  • Experience with CRM systems is required
  • Previous experience working in customer support, product training, or account management roles at a SaaS company
  • Knowledge of software development, and client onboarding processes
  • Former use of a ticketing system such as Zendesk, Intercom, Freshdesk, etc. is required
  • Knowledge of SQL or data analytics tools like Tableau, Mode Analytics, and Microsoft Business Intelligence a plus
  • Must have an analytical mindset and ability to troubleshoot/test use cases and issues in software
  • A desire to formulate processes and make day to day operations more efficient
  • Intimate knowledge of and/or working with nonprofits with a desire to quickly learn about fundraising best-practices
  • Clear and articulate communication skills
  • Comfort with data and spreadsheets
  • Phenomenal organizational skills

Requirements

  • Bachelor’s Degree preferred
  • Desire for constant growth personally and professionally
  • The ability to thrive in a fast-paced, flexible start-up environment
  • Ability to take your work seriously without taking yourself too seriously

Send Us Your Resume